What's New in Workplace? November 2020

What's New in Workplace? November 2020

This month we are launching Shift Cover, a new post type that makes it easy for frontline workers to switch shifts and keep managers in the loop. We're also adding the option to subscribe to Knowledge Library categories, which will be available to everyone by the end of November.

In addition to our latest product updates, we're excited to announce new learning content on the Workplace Academy. We've launched two new live training courses and five new self-paced courses to help you get the most out of Workplace. Read on to find out more about these resources as well as the new Culture Carrier Toolkit.

Shift cover made easy

We’ve made it easier than ever for frontline workers to find coverage and request to cover their coworkers' shifts in Workplace. Shift Cover posts provide an easy-to-use template for shift coverage requests, and ensure frontline managers have visibility and final approval on requests made in their group. Any employee looking for Shift Cover requests can find them in the new Shifts tab in the group.

Watch the video below for a quick tutorial on Shift Cover. For step-by-step instructions on how to create a Shift Cover post, visit the Help Center.

Want to share this video to help employees use Shift Cover? You can download it here.

Get real-time updates on Knowledge Library

We’ve added the option to subscribe to any Knowledge Library categories or subcategories to receive regular updates on edits, comments and reactions. When editors make a change to Knowledge Library content, they can decide if an update is important enough to send out notifications to subscribers. The ability to subscribe to notifications will be available to everyone by the end of November.

To learn more about Knowledge Library, check out the Customer Resource Center guide and video tutorial, downloadable guide for admins and the animated video.


Live training: Advanced Theories of Postology

Join this live, interactive training to learn strategies for communicating effectively in Workplace. You'll learn about the different post types, when to use them, what you should be posting about and how to make sure your posts stand out. Register Today!

Live training: Be the Best Boss They've Ever Had

In this 60 minutes session, you’ll learn best practices for running your team or department using Workplace. We’ll cover everything from managing one-on-one relationships with your direct reports to building relationships with external stakeholders. Register Today!

New self-paced courses

We released five new self-paced courses to help everyone in your organization work smarter in Workplace. New courses include:

The Culture Carrier Toolkit

The Culture Carrier Toolkit

Culture Carriers are people who embody your company’s values and shape your shared culture. It could be anyone, from the boardroom to the shop floor who has the energy and influence to drive cultural change. This toolkit includes a guide to help you identify and empower your Culture Carriers, as well as a set of downloadable materials to help you recognize them publicly in an internal campaign. Learn more and download the toolkit here.